Satisfaction guarantee
At KranKlart, we strive to offer the highest quality products and a great customer experience. Therefore, we offer a 30-day satisfaction guarantee. If for any reason you are not satisfied with your product, please follow the terms and conditions below to request a refund.
1. Refund Request
To take advantage of our satisfaction guarantee, please email us at order@kranklart.se within 30 days of receiving the product. In your message, please explain why you are not satisfied with the product.
2. Return of Products
After we receive your request, we will provide you with instructions on how to return the product. The product must be in good condition, i.e., complete, undamaged and without missing parts. Returns must be made according to our return instructions, which are described on our delivery page.
3. Shipping Costs
The customer is responsible for the shipping cost when returning the product. We recommend that you use trackable shipping to ensure that the product reaches us.
4. Refund
We will process your refund within 30 days of receiving the returned product. The refund will be issued to the payment method used for the purchase.
5. contact details
If you have any questions or need help with your refund, please don’t hesitate to contact us at:
E-mail: kontakt@kranklart.se
By shopping with us, you confirm that you have read and understood our satisfaction guarantee.
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